FAQ

What happens with the documents I upload for the application?

The documents you upload are used exclusively to process your application in accordance with relevant regulations. They are handled securely and stored only for the necessary duration to complete your request. We implement strict data protection measures to ensure confidentiality and prevent unauthorized access. Once your application is processed, documents are retained only as required by applicable legal and compliance policies, after which they are securely deleted.

What documentation do I need to request a certificate?

The required documents vary depending on the type of certificate and the state or territory involved. You can find specific requirements in the section for your region. However, valid identification and proof of eligibility are commonly required for most applications.

Is my application refundable?

Refund eligibility depends on the status of your application. If you encounter any issues, please contact us as soon as possible. For full details, please refer to our Refunds Policy.

Are my personal details safe?

Yes, your personal information is used strictly for processing your certificate request only. We do not share your data with third parties or use it for any other purpose. For more information, please refer to our Privacy Policy.

I want to cancel my application. How can I proceed?

If your application has already been approved or submitted to the relevant registry, cancellation may not be possible. In all other cases, cancellation eligibility depends on the status of your request. Please contact us at [email protected] with your tracking ID, and we will review your request.

How long will it take to receive my certificate? Can I track the progress?

Processing times vary depending on the certificate type and jurisdiction, ranging from a few days to several weeks. We will notify you by email once your request is completed or if further information is needed.

You can track the progress of your application using our Application Status Checker.

If you need an invoice for your order, please contact us at [email protected] with your tracking ID, and we will send it to your email.

We haven’t answered all your questions?

Contact us or Track my application status.