FAQ
What happens with the documents I upload for the application?
The documents you upload are used exclusively to process your citizenship application in accordance with the required regulations. They are handled securely and stored only for the necessary duration to complete your request. We implement strict data protection measures to ensure confidentiality and prevent unauthorized access. Once your application is processed, documents are retained only as required by applicable legal and compliance policies, after which they are securely deleted.
What documentation do I need to request citizenship?
The required documents vary depending on the specific citizenship process. You can find detailed requirements in the section for your destination or jurisdiction. However, a valid passport and, if applicable, a Tax File Number (TFN), birth certificates, utility bills, and proof of residence are commonly required for all citizenship applications.
Is my citizenship application refundable?
Refund eligibility depends on the status of your application. If you encounter any issues, please contact us as soon as possible. For full details, please refer to our Refunds Policy.
Are my personal details safe?
Yes, your personal information is strictly used for processing your citizenship application only. We do not share your data with third parties or use it for any other purpose. For more details, please refer to our Privacy Policy.
I want to cancel my application. How can I proceed?
If your application has already been approved, cancellation is not possible. In all other cases, cancellation eligibility depends on the status of your application. Please contact us at [email protected] with your tracking ID, and we will review your request.
How long will it take to receive a decision on my citizenship application? Can I track its progress?
Processing times vary by jurisdiction, ranging from a few hours to several days. Most citizenship applications are approved within 24 to 48 hours, and urgent processing options are available for faster approval within a few hours. Once approved, your citizenship certificate or confirmation will be sent to you via email.
You can track the progress of your application using our Citizenship Status Checker.
If you need an invoice for your order, please contact us at [email protected] with your tracking ID, and we will send it to your email.