Refunds Policy

Once a citizenship application request is accepted, you will receive an email which will formalize the contract, thus it will become a valid, current and binding legal transaction between the parties, and therefore we, as a business, will become your supplier and you our customer.

In the event that your citizenship application is denied by government authorities, you will receive a full refund of any fees paid to the government; you will never receive a refund corresponding to our handling and processing fees. Any other refund request will be excluded.

In the event of needing a refund on an order which has already been accepted and processed, contact us at [email protected] so that your particular case and the possible return of the amount paid can be considered.

The estimated response time for your request will be a maximum of 72 hours.

We would like to inform you that, due to the urgent and personalized nature of the requests, our company will start to manage and process your order within a maximum time period of 24 hours. The applicant expressly accepts and authorizes the order, which being personalized and urgent, will not be able to benefit from any type of withdrawal period or cancellation.

Chapter 3, Article 16 C. DIRECTIVE 2011/83/EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL for consumer rights